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PostPosted: Fri Feb 17, 2017 8:32 am 
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Joined: Tue Oct 01, 2013 2:07 pm
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Location: Nazareth, PA
OR Year: 2014
OR Model: 427BHS
Member ID: ORF-3771
https://www.consumeraffairs.com/recalls ... 21017.html

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2014 Open Range 427BHS
2011 Ford F-350 Crew Cab 6.7L Powerstroke Diesel
Pullrite Superglide 18K
Firestone Ride Rite Airbags
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PostPosted: Thu Mar 16, 2017 2:58 pm 
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Joined: Wed Oct 26, 2016 10:27 am
Posts: 42
OR Year: 2017
OR Model: 293RLS
Member ID: ORF-11127
BCM wrote:
https://www.consumeraffairs.com/recalls/highland-ridge-recalls-open-range-fifth-wheel-vehicles-021017.html

Thank you for this information. Called the number and have been on hold for almost an hour! Sounds like a recall that needs to be fixed quickly.

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PostPosted: Mon Apr 10, 2017 7:46 pm 
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Joined: Tue Feb 28, 2017 2:34 pm
Posts: 5
OR Year: 2017
OR Model: 388RKS
Member ID: ORF-12001
Just recieved the recall notification sunday. However you guys are talking in feb. Why am i just now getting the recall notice now. WTH. Lol.


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PostPosted: Tue Apr 11, 2017 5:41 am 
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Joined: Tue Oct 01, 2013 2:07 pm
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Location: Nazareth, PA
OR Year: 2014
OR Model: 427BHS
Member ID: ORF-3771
I didn't understand that part about the notice... 'The recall is expected to begin March 15.' You'd think for something as serious as this it would begin immediately.

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Mark
2014 Open Range 427BHS
2011 Ford F-350 Crew Cab 6.7L Powerstroke Diesel
Pullrite Superglide 18K
Firestone Ride Rite Airbags
Furrion Wireless Observation Camera
TST 510 TPMS
Maxxis M8008s


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PostPosted: Wed Apr 12, 2017 4:07 pm 
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Joined: Tue Nov 15, 2016 11:47 am
Posts: 40
OR Year: 2016
OR Model: RLS 297
Member ID: ORF-11275
I called Highland Ridge and got VM for customer service. Is there any place online to enter your VIN to see if there is a recall on your unit?


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PostPosted: Fri May 26, 2017 10:10 am 
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Joined: Sun Apr 23, 2017 7:52 am
Posts: 11
Location: Bandera, TX
OR Year: 2017
OR Model: LF293RLS
Member ID: ORF-12458
Called company selected option for Retail sale and got very quick response, check for recalls based on VIN. I was lucky it indicated no recalls, my unit is a 2017 5th wheel Open Range Light 293 RLS. Have a great Day.


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PostPosted: Sat May 27, 2017 10:57 am 
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Joined: Wed Aug 19, 2015 8:42 am
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Location: Mesa, AZ
OR Year: 2016
OR Model: 319RLS
Member ID: ORF-7680
Did they specify any models?

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Earl & Elaine, Mesa Arizona, 16 LT319RLS 5'ver,
15 Ram 2500 4X4 C/cab 6.7 Diesel, Std Bed, B&W 16K Hitch,
2 Honda EU2000i, TST07SE TPMS, Titan Disc Brakes, Dish Sat, Visio 48" TV, M/R SRE4000 3 X-members, HD Shackles, Carlisle Tires.


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PostPosted: Sat Jul 01, 2017 5:15 pm 
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Joined: Sun Mar 20, 2016 2:01 pm
Posts: 67
OR Year: 2016
OR Model: RF430RLS
Member ID: ORF-9128
We've had two hangers break..... First one in December that caused the tires to shred. The second one two weeks ago. Caught it before damage to tires. Was broke down on I70 in Ohio. Got a mobile welding service who did the repair. I would have thought after the first one, we would have gotten a call.

This is only ONE of multiple issues with this unit. The fiberglass skin developed a crack in a corner of the bedroom slide. It was repaired. Lasted 35 miles. Repaired again this time with a patch. The patch is now separating leaving room for water to leak in. Duct taped it for now.

Now this week we notice a weakening of the kitchen floor. At first a small area about 1 ft X 6 inches. As the days go on, the weakening spreads and gets deeper.

These are the three main issues. Let's not even talk about the shower doors off because the top rail is falling apart. Or one of the legs on the awning pulling away. Or the several areas where molding is coming loose.

In two weeks we will be back home to Alabama. Then I will be looking at getting some satisfaction. Another Open Range? Never.

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PostPosted: Sun Jul 02, 2017 7:40 am 
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Joined: Wed Aug 19, 2015 8:42 am
Posts: 3155
Location: Mesa, AZ
OR Year: 2016
OR Model: 319RLS
Member ID: ORF-7680
Most of the RV factories have high turn over of employees. Who knows how many RV go thru production only realize the employee didn't know how to use a crimping tool correctly or any other tools.

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Earl & Elaine, Mesa Arizona, 16 LT319RLS 5'ver,
15 Ram 2500 4X4 C/cab 6.7 Diesel, Std Bed, B&W 16K Hitch,
2 Honda EU2000i, TST07SE TPMS, Titan Disc Brakes, Dish Sat, Visio 48" TV, M/R SRE4000 3 X-members, HD Shackles, Carlisle Tires.


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PostPosted: Mon Jul 10, 2017 8:34 pm 
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Joined: Sun Mar 20, 2016 2:01 pm
Posts: 67
OR Year: 2016
OR Model: RF430RLS
Member ID: ORF-9128
We talked to OR. We were told our rig is not included with the recall even though two hangers have broken. Maybe it should be. We do not trust using the rig anymore. In addition during our recent vacation trip, we noticed the floor was weak in the kitchen. Just a small area. It is now sinking more and had spread into the living area. What next?

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PostPosted: Mon Jul 10, 2017 8:55 pm 
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Joined: Tue Oct 01, 2013 2:07 pm
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Location: Nazareth, PA
OR Year: 2014
OR Model: 427BHS
Member ID: ORF-3771
The floor is definitely covered under warranty, especially if there is water intrusion that is causing the soft spots. If that's the case, then there is most likely a black mold issue there also. Definitely get that checked soon.

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2014 Open Range 427BHS
2011 Ford F-350 Crew Cab 6.7L Powerstroke Diesel
Pullrite Superglide 18K
Firestone Ride Rite Airbags
Furrion Wireless Observation Camera
TST 510 TPMS
Maxxis M8008s


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PostPosted: Sun Oct 01, 2017 6:10 pm 
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Joined: Tue Nov 17, 2015 9:25 pm
Posts: 2
OR Year: 2016
OR Model: 3X427BHS
Member ID: ORF-8401
I am having the same issue with the floor. I have a 2016 3x427bhs and the floor in the mast bedroom is delaminating and is very soft. Did some research and found many are having same issue. They have called open range directly who at times have admitted that the floors are failing because of heating and cooling that cause the glue to weaken. Many are having the issues throughout the entire camper. I am not because my heater hasn't worked correctly since purchase. That's getting replaced soon. I will be reaching out to open range tomorrow about my floors


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PostPosted: Tue Oct 03, 2017 3:33 pm 
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Joined: Sun Mar 20, 2016 2:01 pm
Posts: 67
OR Year: 2016
OR Model: RF430RLS
Member ID: ORF-9128
Ours go to local dealer on the 16th October. Then OR will pick it up and take to Indiana sometime in November. I sure hope they realize how bad the situation is. The floor is caving in. Not safe to walk on it.

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PostPosted: Fri Oct 06, 2017 11:16 am 
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Joined: Wed Aug 19, 2015 8:42 am
Posts: 3155
Location: Mesa, AZ
OR Year: 2016
OR Model: 319RLS
Member ID: ORF-7680
We just had our appliance slide floor replaced a couple weeks ago. It had soft spots due to delimination.

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Earl & Elaine, Mesa Arizona, 16 LT319RLS 5'ver,
15 Ram 2500 4X4 C/cab 6.7 Diesel, Std Bed, B&W 16K Hitch,
2 Honda EU2000i, TST07SE TPMS, Titan Disc Brakes, Dish Sat, Visio 48" TV, M/R SRE4000 3 X-members, HD Shackles, Carlisle Tires.


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PostPosted: Tue Oct 10, 2017 11:27 am 
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Joined: Tue Oct 10, 2017 10:59 am
Posts: 1
Location: Ravenna, MI
OR Year: 2016
OR Model: 3X388RKS
Member ID: ORF-14059
I have been trying to get my suspension recall fixed since June. I keep getting the run around fro dealer, manufacturer and supplier to get this fixed. Spring shackle has broken through the frame tubing. Am thinking about calling the NTSB to see what they can do. Now I need to head to Florida for the winter I'm stuck. Any thoughts?


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PostPosted: Tue Oct 10, 2017 12:17 pm 
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Joined: Tue Oct 01, 2013 2:07 pm
Posts: 6424
Location: Nazareth, PA
OR Year: 2014
OR Model: 427BHS
Member ID: ORF-3771
Go here: https://www.highlandridgerv.com/contact ... questions/

Fill out the form. Report back if you don't get a response.

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Mark
2014 Open Range 427BHS
2011 Ford F-350 Crew Cab 6.7L Powerstroke Diesel
Pullrite Superglide 18K
Firestone Ride Rite Airbags
Furrion Wireless Observation Camera
TST 510 TPMS
Maxxis M8008s


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