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PostPosted: Sat Aug 09, 2014 10:03 am 
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Joined: Sat Jan 25, 2014 6:36 pm
Posts: 10
OR Year: 2014
OR Model: 291 RLS
Member ID: ORF-4437
We received an Open Range Technical Service Bulletin 07092014 from Highland Ridge RV on July 09/2014.

The bulletin stated that "Highland Ridge RV has identified a potential issue regarding the function of the slide-out systems with the Open Range products. Models affected are new unsold models and models that currently under the limited 2 year warranty."

"Highland Ridge RV has determined that the slide-out in/out switches that were installed may not produce enough electric amps for the system to function correctly. Due to this there ia a chance of slide-out motors, gears boxes and/or drive shafts failing."

"Highland Ridge RV has made a correction to prevent this possible issue from happening. As a precautionary measure, Highland Ridge RV is also notifying dealers that have an affect coach on their dealership lot and instructions to correct this possible issue."

"If you have any questions about this service bulletin, you may contact Highland Ridge RV Warranty Department at (260) 768-7771 ext 611 or by email at warranty support@highlandridgerv.com."

We apologize for the inconvenience, but are certain you share our concern for the proper operation of the coach and satisfaction of our customers."

Out dealer, Rich & Sons RV, Grand Island, NE sent a cover letter saying they have the parts in stock and will repair free of charge.

The problem is we are three hours away from the dealership and due to work schedules and scheduled camping trips, we can't have these repairs done till October when we take the camper down for a warranty check up and prepping for winter. We are going to wait.

Brigitta and Steve Post
2014 OR 291 RLS
2013 Ford 150


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PostPosted: Sat Aug 09, 2014 10:41 am 
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Joined: Mon Sep 09, 2013 1:53 pm
Posts: 1435
Location: Bayfield, CO
OR Year: 2014
OR Model: RF316RLS
Member ID: ORF-3628
Sound like I may need to contact my dealer. Thanks for the post.

Arrgh. Switches do not produce current; must be a non-tech writer misunderstanding a tech explanation. I used to do some tech writing so I notice these things. Sorry.

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2011 F350 PS CC LB 4x4 SRW
2014 RF316RLS


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PostPosted: Sat Aug 09, 2014 10:48 am 
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Joined: Wed Feb 06, 2013 3:30 pm
Posts: 636
Location: Nebraska
OR Year: 2013
OR Model: LF305BHS
Member ID: ORF-2393
Thanks for sharing that. I have not received a letter yet but I will check. I must have missed your posts when you joined the forum. We are in GI and also bought ours at Rich and Son's. If you have any issues talk to Rich Loeffelbein. He can get things done, some of the others are not as competent. I would see if they could send the switches to you as it should be a simple swap.

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Gauge the Yellow Lab 16 (still loves camping)

2013 LF305BHS
2011 Chevy 2500HD Crew LTZ DMax


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PostPosted: Sat Aug 09, 2014 10:49 am 
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Joined: Thu Aug 02, 2012 6:17 pm
Posts: 1571
Location: Compass PA
OR Year: 2011
OR Model: RF316RLS
Member ID: ORF-1745
Damn, mine is on site until November, but warranty expires in a couple days. Wonder if they will send me the parts and let me install them?

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* 2011 RF316RLS
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PostPosted: Sat Aug 09, 2014 11:37 am 
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Joined: Wed Jul 16, 2014 7:38 pm
Posts: 547
Location: Lebanon, TN
OR Year: 2015
OR Model: LF305BHS
Member ID: ORF-5324
Does anyone have a photo of the new style switches? I want to check mine to make sure they have been replaced.

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Dave, Cha & Nate
2017 RAM 3500, Laramie Longhorn, DRW
Crew Cab, 3.73 Rear, 4x4, LB, 5er Prep
2015 LF305BHS Light
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PostPosted: Sat Aug 09, 2014 12:54 pm 
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Joined: Wed Dec 11, 2013 3:41 pm
Posts: 1139
Location: Colesville, MD
OR Year: 2014
OR Model: 318RLS
Member ID: ORF-4198
I just had the new ones installed. According to the factory rep they are easy to identify. Look at your switch...if the black apron around the switch is square, it is the old one. If the corners are rounded, you have the new one.

Image

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2014 RAM 1500 5.7 Crew w/ short bed and 3.92 rear axel ratio Air Lift 1000, Maxxis 8008s
Colesville, Maryland when not on the road

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PostPosted: Sat Aug 09, 2014 1:28 pm 
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Joined: Sat Jun 25, 2011 10:31 pm
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Location: One Campground or Another
OR Year: 2011
OR Model: JT340FLR
Member ID: ORF-0047
TedS wrote:
Sound like I may need to contact my dealer. Thanks for the post.

Arrgh. Switches do not produce current; must be a non-tech writer misunderstanding a tech explanation. I used to do some tech writing so I notice these things. Sorry.


The battery provides the voltage (EMF) and current (Electron flow). Any part of the path between the battery and the item that is supposed to get the power can drop the voltage and or restrict the amount of current that can flow. So a really wimpy connection in a switch will in fact drop the voltage and because of that restrict the current flow.

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PostPosted: Sat Aug 09, 2014 2:30 pm 
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Joined: Tue Oct 01, 2013 2:07 pm
Posts: 6607
Location: Nazareth, PA
OR Year: 2014
OR Model: 427BHS
Member ID: ORF-3771
towpro wrote:
Damn, mine is on site until November, but warranty expires in a couple days. Wonder if they will send me the parts and let me install them?


My dealer sent them to me. Still waiting to hear if they want the old ones back. They're easy to put in... Of the four wires, there are two plain white wires. Mark the one with a Sharpie so you know which is which. The feel of the switches is a little firmer than the others.

TTFullTimer wrote:
The battery provides the voltage (EMF) and current (Electron flow). Any part of the path between the battery and the item that is supposed to get the power can drop the voltage and or restrict the amount of current that can flow. So a really wimpy connection in a switch will in fact drop the voltage and because of that restrict the current flow.


Do you think the restricted current flow would cause the slide issues many have faced?

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2014 Open Range 427BHS
2011 Ford F-350 Crew Cab 6.7L Powerstroke Diesel
Pullrite Superglide 18K
Firestone Ride Rite Airbags
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PostPosted: Sat Aug 09, 2014 3:05 pm 
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Joined: Wed Jul 16, 2014 7:38 pm
Posts: 547
Location: Lebanon, TN
OR Year: 2015
OR Model: LF305BHS
Member ID: ORF-5324
MiPeg wrote:
I just had the new ones installed. According to the factory rep they are easy to identify. Look at your switch...if the black apron around the switch is square, it is the old one. If the corners are rounded, you have the new one.

Image


Perfect! Thanks for the info. I will check when it gets out of the shop. :roll: From what I can remember I think I still have to old switches.

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Dave, Cha & Nate
2017 RAM 3500, Laramie Longhorn, DRW
Crew Cab, 3.73 Rear, 4x4, LB, 5er Prep
2015 LF305BHS Light
TST 507 TPMS


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PostPosted: Sat Aug 09, 2014 3:51 pm 
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Joined: Mon Sep 09, 2013 1:53 pm
Posts: 1435
Location: Bayfield, CO
OR Year: 2014
OR Model: RF316RLS
Member ID: ORF-3628
Low voltage across the motor would reduce speed. Low current through the motor would reduce torque. Neither should cause mechanical failure of the drive.
Less loss across the switch would allow the motor to run at full performance.

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2011 F350 PS CC LB 4x4 SRW
2014 RF316RLS


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PostPosted: Sun Aug 10, 2014 6:47 am 
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Joined: Sun Jul 01, 2012 6:58 am
Posts: 174
Location: Green, OH
OR Year: 2014
OR Model: 337RL
Member ID: ORF-1614
Dealer just replaced all three switches on our '14 337RLS. Had a problem with the curbside slide (mechanical fuse) and they said OR says to replace switches....go figure.

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2007 Dodge 2500 CTD
2014 337RLS


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PostPosted: Sun Aug 10, 2014 7:03 am 
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Joined: Mon Aug 26, 2013 8:44 pm
Posts: 180
OR Year: 2014
OR Model: RT288FLR
Member ID: ORF-3548
I have not had any slide issues. I saw the update on the switch and contacted the dealer. Friday I picked up 3 switches. It took less than 10 minutes to change them. It seems like the large slide travels a little faster now.

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2007.5 Dodge Ram 2500 Mega Cab 4X4 CTD
SOLD-96 Dodge Ram 2500 4X4 Ext Cab CTD, Banks Stinger +


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PostPosted: Sun Aug 10, 2014 9:20 am 
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Joined: Tue Nov 22, 2011 6:43 pm
Posts: 1732
Location: Highland Village, Texas
OR Year: 2014
OR Model: 349RLS
Member ID: ORF-0895
OR sent the three switches to me when I had a gear box failure and I replaced them in about 15 minutes. I swapped them one wire at a time so no marking required. At the coming home rally the said that the old switches were hollow and would stick which would cause the motor to turn longer and cause stress on drive shaft and gear box.

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2014 F-350 Crew Cab King Ranch Dually
2014 OR349RLS
MOR/ryde independent suspension with disk brakes
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PostPosted: Sun Aug 10, 2014 7:07 pm 
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Joined: Thu Nov 29, 2012 4:16 pm
Posts: 165
OR Year: 2015
OR Model: JT337RLS
Member ID: ORF-2169
MiPeg wrote:
I just had the new ones installed. According to the factory rep they are easy to identify. Look at your switch...if the black apron around the switch is square, it is the old one. If the corners are rounded, you have the new one.

Image
I just looked at mine this evening and the apron around my switches are the square ones. This is a 2015 that was just build in May of this year. It seems illogical to install the old switches with known issues in a new build. This kind of stuff just fascinates me. It just seems that OR would rather complain about a headache after hitting themselves in the head with a hammer. :lol4

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2015 OR Journeyer JT337RLS


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PostPosted: Sun Aug 10, 2014 11:11 pm 
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Joined: Tue Oct 01, 2013 2:07 pm
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Location: Nazareth, PA
OR Year: 2014
OR Model: 427BHS
Member ID: ORF-3771
Its possible that the switch deficiency wasn't discovered until June/July of this year. The slides sound different and definitely move a bit quicker with the new switches. They don't sound like they are struggling any longer.

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2014 Open Range 427BHS
2011 Ford F-350 Crew Cab 6.7L Powerstroke Diesel
Pullrite Superglide 18K
Firestone Ride Rite Airbags
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PostPosted: Mon Aug 11, 2014 2:35 am 
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Joined: Tue Jul 05, 2011 8:44 pm
Posts: 4317
Location: Green Bay, WI
OR Year: 2012
OR Model: 391RES
Member ID: ORF-0147
rbrumfield wrote:
MiPeg wrote:
I just had the new ones installed. According to the factory rep they are easy to identify. Look at your switch...if the black apron around the switch is square, it is the old one. If the corners are rounded, you have the new one.

Image
I just looked at mine this evening and the apron around my switches are the square ones. This is a 2015 that was just build in May of this year. It seems illogical to install the old switches with known issues in a new build. This kind of stuff just fascinates me. It just seems that OR would rather complain about a headache after hitting themselves in the head with a hammer. :lol4


Looks like they didn't realize there was an issue until late June or July. We were told at the Rally.

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391 res, King bed for Talli, Twin Honda Gens
2006 GMC Serria 2500HD, Duramax, Allison trans
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