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 Post subject: Step recall
PostPosted: Sat Jul 11, 2015 10:06 am 
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Joined: Tue Mar 18, 2014 8:51 pm
Posts: 932
Location: Coarsegold, ca.
OR Year: 2014
OR Model: LF 297 RLS
Member ID: ORF-4699
Highland Ridge RV (Highland Ridge) is recalling certain model year 2015 Roamer, Mesa Ridge and 3X fifth wheel trailers manufactured May 7, 2014, to June 4, 2014. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used. If the rivet shears under occupant load, the steps may give and the occupant may fall, increasing the risk of personal injury. Highland Ridge will notify owners, and dealers will remove the rivets and the step sections will be bolted together, free of charge. The recall is expected to begin in June 2015. Owners may contact Highland Ridge customer service at 1-260-768-7771. Highland Ridge's number for this recall is 9904242.

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2001 GMC 2500HD 4x4, 8.1, 4:11 gears, real gas guzzler BUT it gets us there!
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 Post subject: Re: Step recall
PostPosted: Tue Nov 10, 2015 7:03 pm 
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Joined: Sat Nov 08, 2014 11:46 pm
Posts: 2120
Location: Central Coast of CA
OR Year: 2015
OR Model: 337RLS
Member ID: ORF-5907
I am not certain, but mine I believe was made 9/14 and I got a recall notice. Trailer is at dealership getting repaired.

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2015 Open Range 337RLS
2006 GMC 2500 Duramax CCSB
Central Coast of CA
Reese Sidewinder Pin Box
B&W Patriot 5th wheel hitch
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 Post subject: Re: Step recall
PostPosted: Tue Nov 10, 2015 7:09 pm 
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Joined: Tue Oct 01, 2013 2:07 pm
Posts: 6607
Location: Nazareth, PA
OR Year: 2014
OR Model: 427BHS
Member ID: ORF-3771
For just that? Is the job that big you couldn't wait? Or is it one of those deals where it needs to be inspected then parts ordered?

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Mark
2014 Open Range 427BHS
2011 Ford F-350 Crew Cab 6.7L Powerstroke Diesel
Pullrite Superglide 18K
Firestone Ride Rite Airbags
Furrion Wireless Observation Camera
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 Post subject: Re: Step recall
PostPosted: Tue Nov 10, 2015 7:21 pm 
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Joined: Fri Jul 15, 2011 9:42 pm
Posts: 619
Location: Chadds Ford, Pa
OR Year: 2011
OR Model: 391RES
Member ID: ORF-0192
burgie wrote:
Highland Ridge RV (Highland Ridge) is recalling certain model year 2015 Roamer, Mesa Ridge and 3X fifth wheel trailers manufactured May 7, 2014, to June 4, 2014. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used. If the rivet shears under occupant load, the steps may give and the occupant may fall, increasing the risk of personal injury. Highland Ridge will notify owners, and dealers will remove the rivets and the step sections will be bolted together, free of charge. The recall is expected to begin in June 2015. Owners may contact Highland Ridge customer service at 1-260-768-7771. Highland Ridge's number for this recall is 9904242.

Our 5er is a 2011 built in 2010. Our step did exactly that during the second camping season. OR sent me a new step assembly but I had to fix the broken step since we were camping and needed the step. I just bought stainless bolt and nut, drove out the remainder of the rivet and it worked just fine. I used it for over 2 years before I finally changed out the step last fall before putting the trailer away for the winter. The original repaired step is still in my shed ready to go back on the trailer if needed. Cost of the fix as about $2. The hardest part of the repair was driving out the remainder of the broken rivet

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2011 391 RES
2015 F350 SD 6.7 Diesel 3:55 Rear w/factory 5th wheel prep 440 HP/860 lb ft Torque
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 Post subject: Re: Step recall
PostPosted: Tue Nov 10, 2015 9:17 pm 
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Joined: Sat Nov 08, 2014 11:46 pm
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Location: Central Coast of CA
OR Year: 2015
OR Model: 337RLS
Member ID: ORF-5907
BCM wrote:
For just that? Is the job that big you couldn't wait? Or is it one of those deals where it needs to be inspected then parts ordered?


Noooo, it's a 120 mile drive to the dealer. I had a list of warranty things to be done and that was one of them.

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2015 Open Range 337RLS
2006 GMC 2500 Duramax CCSB
Central Coast of CA
Reese Sidewinder Pin Box
B&W Patriot 5th wheel hitch
Bridgestone Duravis R250 tires


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 Post subject: Re: Step recall
PostPosted: Tue Nov 10, 2015 10:27 pm 
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Joined: Sun Feb 15, 2015 10:32 pm
Posts: 403
Location: Spring, TX (Houston suburb)
OR Year: 2016
OR Model: RF376FBH
Member ID: ORF-6375
Call HR and get them to drop ship the step to your door step, waive the labor charge and move on.

Changing the step is a lot less work than a 240 mile trip, 120 to drop 120 back.

I did this on our MH, with a much heavier step and if you can rent a floor jack from Autozone it makes the job a lot easier.

-Matt


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 Post subject: Re: Step recall
PostPosted: Tue Nov 10, 2015 11:11 pm 
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Joined: Sat Nov 08, 2014 11:46 pm
Posts: 2120
Location: Central Coast of CA
OR Year: 2015
OR Model: 337RLS
Member ID: ORF-5907
Good grief. Let me clarify. As I said above, I had a LIST of issues for them to fix. I didn't think I needed to air all my issues, but since it seems that people THINK I am stupid enough to drive 240 miles for 2 bolts, I guess I need to explain.

First, both holding tank valves have been replaced, 6 months ago. While on our last trip, 3200 miles round trip, the black tank valve failed partly open. So yes it's worth driving 240 miles round trip to get it fixed, AGAIN. This time it was with Valtera valves.
Also I have suspension issues with premature wear of the "plastic" bushings Lippert puts in them, then conveniently markets a "heavy duty" assembly that can be lubricated.

I also had them install my SeeLevel system since they are into the underbelly anyway, and last but not least, I have an AC problem. ALL of these issues (plus the recall) except for the SeeLevel, are warranty and COMBINED, they ARE WORTH the 240 mile trip. I COULD fix every one of them myself (I have my own jacks) but when I buy a 35ft 5th wheel new, I EXPECT them to pay to fix it.

So I spent $45 for fuel for the entire trip up there and back. I get 12.5 towing and 20 empty, and if you count both trips (to go back and get it when it's done), it's $90.

The Lippert "fix" is $129 alone, plus the wait time for parts, the hassle, this isn't even getting into the AC system, replacing the valves, or my time to install the SeeLevel myself.

So, YES it's worth the trip.

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2015 Open Range 337RLS
2006 GMC 2500 Duramax CCSB
Central Coast of CA
Reese Sidewinder Pin Box
B&W Patriot 5th wheel hitch
Bridgestone Duravis R250 tires


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 Post subject: Re: Step recall
PostPosted: Tue Nov 10, 2015 11:38 pm 
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Joined: Sun Feb 15, 2015 10:32 pm
Posts: 403
Location: Spring, TX (Houston suburb)
OR Year: 2016
OR Model: RF376FBH
Member ID: ORF-6375
My friend, take a deep breath.

My post wasn't intended as condescending, but supportive. Been there, done that kind of thing.

-Matt


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 Post subject: Re: Step recall
PostPosted: Wed Nov 11, 2015 12:04 am 
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Joined: Sat Nov 08, 2014 11:46 pm
Posts: 2120
Location: Central Coast of CA
OR Year: 2015
OR Model: 337RLS
Member ID: ORF-5907
You were the SECOND one to chastise me for the drive. I thought I made that clear the first answer. Not mad and don't mean to be rude, but I figured folks would read ALL the posts and see I had already answered that. I've had the recall notice for several months and purposely waited to build up the "list".

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2015 Open Range 337RLS
2006 GMC 2500 Duramax CCSB
Central Coast of CA
Reese Sidewinder Pin Box
B&W Patriot 5th wheel hitch
Bridgestone Duravis R250 tires


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 Post subject: Re: Step recall
PostPosted: Wed Nov 11, 2015 12:23 am 
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Joined: Sun Feb 15, 2015 10:32 pm
Posts: 403
Location: Spring, TX (Houston suburb)
OR Year: 2016
OR Model: RF376FBH
Member ID: ORF-6375
Chastise?

Wow.

Take care bub.


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 Post subject: Re: Step recall
PostPosted: Wed Nov 11, 2015 12:32 am 
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Joined: Wed Dec 14, 2011 11:31 pm
Posts: 3252
OR Year: 2015
OR Model: 3x349rls
Member ID: ORF-1024
Hey guys. This forum is for info and making new friends. Let's keep it that way, please.Dave

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Northern Idaho
2015 3x349
2016 Ram 3500 cummins/aisin trans. 4x4 cclb


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 Post subject: Re: Step recall
PostPosted: Wed Nov 11, 2015 12:43 am 
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Joined: Sat Nov 08, 2014 11:46 pm
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Location: Central Coast of CA
OR Year: 2015
OR Model: 337RLS
Member ID: ORF-5907
Yea OK.

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2015 Open Range 337RLS
2006 GMC 2500 Duramax CCSB
Central Coast of CA
Reese Sidewinder Pin Box
B&W Patriot 5th wheel hitch
Bridgestone Duravis R250 tires


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 Post subject: Re: Step recall
PostPosted: Wed Nov 11, 2015 7:05 am 
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Joined: Sat Sep 24, 2011 8:26 pm
Posts: 4024
Location: Howard County,MD
OR Year: 2012
OR Model: 399BHS
Member ID: ORF-0621
I made the same nut and bolt repair as greische posted above and never looked back.
If I were going to change out my steps I would not put back the same OEM set but I would go with GlowStep Revolution.
http://www.torklift.com/index.php/products/steps-handrails/glowstep-revolution


Image

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 Post subject: Re: Step recall
PostPosted: Wed Nov 11, 2015 9:46 am 
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Joined: Tue Oct 01, 2013 2:07 pm
Posts: 6607
Location: Nazareth, PA
OR Year: 2014
OR Model: 427BHS
Member ID: ORF-3771
handirifle wrote:
Noooo, it's a 120 mile drive to the dealer. I had a list of warranty things to be done and that was one of them.


Ah. I see. Was hoping that was the case. Thought I misread the initial post about just a simple nut and bolt fix and it was really a huge job I'd need to be prepared for with an extra set of steps in the basement. :lol:

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Mark
2014 Open Range 427BHS
2011 Ford F-350 Crew Cab 6.7L Powerstroke Diesel
Pullrite Superglide 18K
Firestone Ride Rite Airbags
Furrion Wireless Observation Camera
TST 510 TPMS
Maxxis M8008s


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 Post subject: Re: Step recall
PostPosted: Wed Nov 11, 2015 10:40 am 
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Joined: Sat Nov 08, 2014 11:46 pm
Posts: 2120
Location: Central Coast of CA
OR Year: 2015
OR Model: 337RLS
Member ID: ORF-5907
No, I have another repair shop that is not OR affiliated, that is 40 miles from me, but this had to be done at the dealer. SO I waited till I had enough things to make the drive worthwhile.

Mine is all still under warranty, and all the recall sheet said was they were replacing the rivets with bolts and nuts as well. I see the pic above is a 3 step, mine is quad.

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2015 Open Range 337RLS
2006 GMC 2500 Duramax CCSB
Central Coast of CA
Reese Sidewinder Pin Box
B&W Patriot 5th wheel hitch
Bridgestone Duravis R250 tires


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 Post subject: Re: Step recall
PostPosted: Wed Nov 11, 2015 12:22 pm 
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Joined: Sun Oct 23, 2011 11:16 am
Posts: 6315
Location: Spring/Houston, TX area
OR Year: 2017
OR Model: LF318
Member ID: ORF-0756
I see some suggested Stainless Steel bolts. I would not, would go with Grade 5-8 bolts due to shear forces. And if can use the shank of bolts, not allow threads to be subjected to the shear forces.

SSTL bolts are shiny, yup, but not strongest stuff out there. Shear forces at work here.

Want shiny, strong stuff with good strength, use 17-4PH or Super Duplex SSTL, if you can find any.

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Amy & Mickey Cotham
Retired Oil Field La. Cajun
2017 LF318 Light, w/modifications, TST 510 TPMS
2011 F-250 Diesel, 45 gal Aux Fuel Tank w/transfer SOV


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