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PostPosted: Thu Oct 17, 2013 7:41 pm 
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Joined: Mon Mar 18, 2013 3:18 pm
Posts: 54
OR Year: 2012
OR Model: 320RES
Member ID: ORF-2619
PLW1017 wrote:
I read a post on RV.net about a recall on FIC deadbolt cylinders and when checking the number on our 345RLS keys, discovered that ours is on the recall list. Dave filled out the form on the site and then called the 800 number. He talked to a very nice lady who is sending us a new cylinder and the tools needed to replace it. They ask that we return the tools and the old cylinder in an envelope they will supply. We've been told to expect ours sometime in the next few days.

http://www.fastecindustrial.com/recall/default.html

Just thought some of you might want to check your key numbers also -- they're listed on the linked web site. We have had some issues with our lock from time to time and are glad to hear there's a reason. We're eager to get it fixed.

Peggy



Hi,
I filled out the form online, do I still need to call them?

Thanks,

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PostPosted: Thu Oct 17, 2013 7:59 pm 
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Joined: Thu Aug 02, 2012 6:17 pm
Posts: 1576
Location: Compass PA
OR Year: 2011
OR Model: RF316RLS
Member ID: ORF-1745
CoyoteFlatz wrote:


Hi,
I filled out the form online, do I still need to call them?

Thanks,


yes. Call them, and they will take all your info so they can send you what you need.

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* 2016 Artic Fox 990 Truck Camper.
* 2011 RF316RLS
* 2015 Ram 3500 Cummins, Aisin, Dually 4:10 4wd.


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PostPosted: Thu Oct 17, 2013 8:12 pm 
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Joined: Mon Oct 31, 2011 9:15 pm
Posts: 132
OR Year: 2011
OR Model: 393RLS
Member ID: ORF-0804
My keys were not on the list but have the problem described. Thanks for the info.

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Tom and Madeline
2016 Ford F350 Crew Cab


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PostPosted: Thu Oct 17, 2013 8:32 pm 
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Joined: Thu Jun 23, 2011 11:03 pm
Posts: 546
OR Year: 2012
OR Model: 345RLS
Member ID: ORF-0012
So glad so many are finding the info helpful. This type of information and suggestions from forum members is why we value it so much! Glad we had a turn to help!

Peggy

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David and Peggy
Hometown: Springfield, MO
2012 Open Range 345RLS
2015 Ford F350 Platinum 6.7L turbo


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PostPosted: Thu Oct 17, 2013 9:17 pm 
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Joined: Mon Mar 18, 2013 3:18 pm
Posts: 54
OR Year: 2012
OR Model: 320RES
Member ID: ORF-2619
towpro wrote:
CoyoteFlatz wrote:


Hi,
I filled out the form online, do I still need to call them?

Thanks,


yes. Call them, and they will take all your info so they can send you what you need.


Thank you very much......

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PostPosted: Thu Oct 31, 2013 2:14 pm 
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Joined: Thu Jun 23, 2011 11:59 pm
Posts: 4759
Location: West Monroe LoUiSiAna hometown of Duck Dynasty
OR Year: 2009
OR Model: JF335BHS
Member ID: ORF-0013
Has anyone received their new lock cylinders? It has been 15 days and no cylinders yet. Was told
7-10 days. Have tried to call but no answer.

Just got off the phone with Donna at fastec industrial--she says Mine were shipped 10/29 :Ban

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Bill & Shirley
USAF 1958-1962


09 Open Range JF335BHS ser # 750
Furrion RV cam / TST-TPMS
02 F250 7.3 PSD CC SB XLT Lariat


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PostPosted: Thu Oct 31, 2013 2:33 pm 
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Joined: Fri Jun 24, 2011 9:20 am
Posts: 31
Location: Enumclaw, Wa.
OR Year: 2012
OR Model: H345MPR
Member ID: ORF-0024
On the list. (crap) Filled out info today.
Thanks for posting info...


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PostPosted: Thu Oct 31, 2013 2:45 pm 
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Joined: Sun Feb 12, 2012 5:38 pm
Posts: 139
Location: Rocky Mount, North Carolina
OR Year: 2012
OR Model: RF357RES
Member ID: ORF-1207
Called two days in a row, left name and number. No call back yet. Will keep trying.

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Henry and Lucy
Rocky Mount, NC
2012 Roamer 357RES


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PostPosted: Thu Oct 31, 2013 2:52 pm 
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Joined: Wed Jun 15, 2011 9:44 am
Posts: 1181
OR Year: 2010
OR Model: H397RGR SOLD
Member ID: ORF-0006
sandyhillbill wrote:
Has anyone received their new lock cylinders? It has been 15 days and no cylinders yet. Was told
7-10 days. Have tried to call but no answer.

Just got off the phone with Donna at fastec industrial--she says Mine were shipped 10/29 :Ban


I received mine last Saturday.

Eddie


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PostPosted: Thu Oct 31, 2013 3:05 pm 
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Joined: Sun Oct 23, 2011 11:16 am
Posts: 6320
Location: Spring/Houston, TX area
OR Year: 2017
OR Model: LF318
Member ID: ORF-0756
Filled out their flakey form on website.
Tried calling, no one answers.
Some service?

The issue is not that the lock does not work, but if key pulled out if not in center position, I believe, anyone inside cannot open the door.
My lock works, it locks from outside just fine. Never did any inside stuff.

A plus is if someone breaks in, and tries to exit at door, unable to open the door! Think about that.

Hint: I may not change the lock.

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Amy & Mickey Cotham
Retired Oil Field La. Cajun
2017 LF318 Light, w/modifications, TST 510 TPMS
2011 F-250 Diesel, 45 gal Aux Fuel Tank w/transfer SOV


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PostPosted: Thu Oct 31, 2013 5:36 pm 
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Joined: Tue Nov 22, 2011 6:43 pm
Posts: 1732
Location: Highland Village, Texas
OR Year: 2014
OR Model: 349RLS
Member ID: ORF-0895
My dead bolt got locked going down the road and would not unlock this summer and we had to call a locksmith to come out and drill it out and replace it. I do not have the old lock or the trailer for that matter. I do not know if it was in the recall list or not, oh well instead of being a day late and a dollar short I was a day early and a few dollars short.

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Davis & Alison Watkins
2014 F-350 Crew Cab King Ranch Dually
2014 OR349RLS
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PostPosted: Thu Oct 31, 2013 7:31 pm 
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Joined: Tue Jan 01, 2013 5:54 pm
Posts: 2346
Location: Cleveland GA
OR Year: 2012
OR Model: 391RES
Member ID: ORF-2242
sandyhillbill wrote:
Has anyone received their new lock cylinders? It has been 15 days and no cylinders yet. Was told
7-10 days. Have tried to call but no answer.

Just got off the phone with Donna at fastec industrial--she says Mine were shipped 10/29 :Ban


Bill mine got here with in a week I believe.

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Jim, Janet, Spresso (Labradoodle) and Ellie (Cavalier King Charles Spaniel)
2007.5 Dodge Ram 2500 6.7 Deleted, quad cab SB, EFI Live Tuning, Flo-Pro exhaust, Firestone Air Bags, 16K Pull Rite SuperGlide
OR391RES 2012, Goodyear G614
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PostPosted: Fri Nov 01, 2013 6:39 pm 
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Joined: Sun Feb 12, 2012 5:38 pm
Posts: 139
Location: Rocky Mount, North Carolina
OR Year: 2012
OR Model: RF357RES
Member ID: ORF-1207
Received a return call today (third day after my first call) from a very nice young lady today who said they would be sending a replacement. She told me it would be a few weeks. We will see.

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Henry and Lucy
Rocky Mount, NC
2012 Roamer 357RES


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PostPosted: Fri Nov 01, 2013 7:26 pm 
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Joined: Thu Jun 23, 2011 11:59 pm
Posts: 4759
Location: West Monroe LoUiSiAna hometown of Duck Dynasty
OR Year: 2009
OR Model: JF335BHS
Member ID: ORF-0013
Got my cylinders in the mail today--15 days from 1st call.

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Bill & Shirley
USAF 1958-1962


09 Open Range JF335BHS ser # 750
Furrion RV cam / TST-TPMS
02 F250 7.3 PSD CC SB XLT Lariat


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PostPosted: Fri Nov 01, 2013 8:00 pm 
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Joined: Thu Aug 02, 2012 6:17 pm
Posts: 1576
Location: Compass PA
OR Year: 2011
OR Model: RF316RLS
Member ID: ORF-1745
Got mine about a week after I called them. but I can't install them until next weekend when we go back to the camper. Maybe they are waiting for the install keys back so they can ship them to the next person :)

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* 2016 Artic Fox 990 Truck Camper.
* 2011 RF316RLS
* 2015 Ram 3500 Cummins, Aisin, Dually 4:10 4wd.


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PostPosted: Fri Nov 01, 2013 9:12 pm 
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Joined: Thu Jun 23, 2011 11:03 pm
Posts: 546
OR Year: 2012
OR Model: 345RLS
Member ID: ORF-0012
Sorry! I forgot to check back here! We got ours and it's installed. Works well!

Peggy

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Hometown: Springfield, MO
2012 Open Range 345RLS
2015 Ford F350 Platinum 6.7L turbo


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